Natural Handicrafts Pvt Ltd

Natural Handicrafts Pvt. Ltd., Near Jain Temple, Bhuwana, Udaipur, Rajasthan, India-313004

+91 7665506444

sales@naturalexport.com

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Shopping FAQs

Shopping at Natural Handicrafts

All our products are exclusively designed and manufactured in-house at our own manufacturing unit.

Making a Purchase

To make a purchase, simply click on “Enquire Now” on the product page. This will redirect you to our sales team on WhatsApp. Alternatively, you can call us directly.

After verifying your purchase and address details, we will send you a confirmation email/ WhatsApp Message.

Payment Options

We accept various payment methods including MasterCard and Visa credit cards, debit cards, bank transfers, UPI, and other suitable online payment options. If you have any questions or require further clarification, please contact our sales team at +91 7665506444 / +91 7665507444 or email us at sales@naturalexport.com.

Customization and Product Information

Yes, we offer customization services. If you have a specific idea, please contact our sales team via phone or WhatsApp, and we will endeavour to bring your vision to life.

Yes, naturalhandicrafts.com features high-quality images of our products, allowing you to examine the intricate details of each piece.

Certainly. Click the “Enquire Now” button to send us your questions. Whether it concerns a specific product or a custom request, our courteous sales team will assist you.

Shipping Information

For ready products, orders are dispatched within 5-7 working days. Customized orders require a minimum of 8-10 weeks to be made, depending on the specifications, and then dispatched.

For deliveries within India, products are dispatched through road transport via our delivery partners such as DELHIVERY and RIVIGO. For international orders, we accommodate the customer’s preferred mode of transport, whether by air or sea. Generally, orders are shipped via trusted carriers such as FEDEX and UPS.

Shipping information will be included in the confirmation email or WhatsApp message once we have verified your purchase and address details.

Shipping costs vary based on the item and delivery location. The final cost will be communicated to you within 24-48 hours of order confirmation. For cost-effective international shipping details, contact our sales team at +91 7665506444 / +91 7665507444 or sales@naturalexport.com.

Most orders within India are shipped via DELHIVERY or RIVIGO Ground. International orders are primarily shipped via FEDEX and UPS, though other methods may be used depending on availability.

Yes, you can request a transportation quotation of a product by clicking the “Enquire Now” button or calling us directly.

Tracking details will be provided via E-mail/WhatsApp once the product has been dispatched.

While we ensure the utmost care in packaging and select the best transportation options for your goods, we understand the importance of additional security. If you require insurance for your shipment, we can arrange it and provide you with the policy at an additional cost.

In the event of any damages, the insurance policy will include the contact details of the claim settling agency. You will need to contact them directly to process any claims.

Alternatively, you may choose to insure the goods with your preferred insurance provider before dispatch.

To facilitate an easy and smooth claims process, please make sure to record a video of the package and the unboxing process. This will provide necessary evidence for the insurance claim.

We ship to over 150 countries and offer various shipping options. If we are unable to ship to your country, we will inform you prior to placing your order.

Delivery times vary depending on whether the item is in stock or made-to-order. Generally, ready items within India will be delivered within 7-10 working days. For international shipping, transit times may vary depending on the destination country.

Returns and Damages

While there is very little chance of damages occurring, we understand the importance of ensuring the safety of your purchase. If you require insurance for your shipment, we can arrange it and provide you with the policy at an additional cost. The insurance policy will include the contact details of the claim settling agency, and you will need to contact them directly to process any claims.

To facilitate an easy and smooth claims process, please make sure to record a video of the package and the unboxing process. This will provide necessary evidence for the insurance claim.

Alternatively, you may choose to insure the goods with your preferred insurance provider before dispatch.

If you receive a damaged item, please email or WhatsApp us with details and a photo/video of the damage within 24 hours of receiving.

Unfortunately, we do not accept returns or replacements for items once they have been purchased. Our company policy does not include provisions for returns.

Contact Information

Our sales team is available Monday to Sunday, from 10:00 to 19:00 IST. You can reach us at sales@naturalexport.com or by phone at +91 7665506444 / +91 7665507444.