Natural Handicrafts Pvt Ltd

Natural Handicrafts Pvt. Ltd., Near Jain Temple, Bhuwana, Udaipur, Rajasthan, India-313004

+91 7665506444

sales@naturalexport.com

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Shipping and Refunds Policy

WHERE WE SHIP

  • We ship to all locations within India.
  • We also provide international shipping to over 150 countries, with various shipping options available based on your preferences.

SHIPPING CARRIER

  • Natural Handicrafts ships domestic orders primarily through reputable logistics providers like Rivigo and Delhivery.
  • International orders are shipped via FedEx and UPS for reliable and efficient delivery.
  • The tracking details and carrier information associated with your order will be provided in your shipment confirmation email/SMS/WhatsApp as per your preference.

SHIPPING RATES

  • Shipping costs will vary depending on the item purchased and delivery location. The final shipping cost for your order will be communicated to you within 24-48 hours of receiving your confirmed order.
  • Please contact our Sales team at +91 7665506444 / +91 7665507444 or email us at sales@naturalexport.com for details on cost-effective national and international shipping.

SHIPPING TIME

  • Please note that lead times for processing may vary for each product, as some are ready to ship while others are made to order.
  • Items in stock and shipping from our warehouse are usually processed within 5-7 business days.
  • For custom commissions, please contact our Sales Team at +91 7665506444 / +91 7665507444 or email us at sales@naturalexport.com.

TAXES AND CUSTOM DUTIES FOR INDIAN CUSTOMERS

  • There is a GST of 12%, which is not included in the prices. Generally, quotations provided are inclusive of all taxes.

TAXES AND CUSTOM DUTIES FOR INTERNATIONAL ORDERS

  • For orders shipped outside India, duties and taxes applicable are borne by the recipient and paid directly to the respective authorities.
  • Cross-border orders are shipped to recipients on a DDU (Delivery Duty Unpaid) basis.
  • Our logistics service partners may assist you with documentation and duties/taxes/other levies for a nominal charge. Payment of these charges upon delivery is necessary to process your order through customs upon arrival. For more information, please contact us at sales@naturalexport.com.

HOW MUCH WILL I BE CHARGED FOR SHIPPING?

  • We prioritize partnering with top-tier service providers to ensure your goods reach you safely and promptly. Due to the dynamic nature of each product, shipping costs may vary based on destination, dimensions, and fragility of your order.

ARE THERE EVER ANY ADDITIONAL SHIPPING FEES?

  • Yes, there will be additional shipping fees for both national and international orders. These fees may vary based on destination, dimensions, and fragility of your order.

MAY I REQUEST AN ESTIMATE ON TRANSPORTATION COSTS?

  • Of course! If you require a transportation quote, please provide your address and zip/pin code to our team via email at sales@naturalexport.com or WhatsApp us at +91 7665506444 / +91 7665507444. We aim to provide an estimate within 24 working hours.

INSURANCE

  • While we ensure the utmost care in packaging and select the best transportation options for your goods, we understand the importance of additional security. If you require insurance for your shipment, we can arrange it at an additional cost and provide you with the policy.
  • In the event of any damages, the insurance policy will include contact details for the claims settlement agency. Please contact them directly to process any claims.
  • Alternatively, you may choose to insure the goods with your preferred insurance provider before dispatch.
  • To facilitate an easy claims process, please record a video of the package and unboxing process as necessary evidence for the insurance claim.

IMPORTANT INFORMATION

  • Order fulfillment times are calculated after order confirmation.
  • Please note that estimated delivery times are provided as a guide and begin from the date of dispatch. Any delays caused by destination customs clearance processes are beyond our control.
  • We are unable to redirect orders once items have been dispatched.
  • International orders require a signature upon receipt.

RETURNS

  • Unfortunately, we do not accept returns or replacements for items once purchased. Our company policy does not include provisions for returns.

CANCELLATION

  • Once shipped, orders cannot be canceled. In exceptional cases, please contact our Sales Team at +91 7665506444 / +91 7665507444 or email us at sales@naturalexport.com.
  • Please specify the reason for cancellation in the email along with your order details.
  • All costs of return shipping must be borne by the purchaser.

INCORRECT/DAMAGED/DEFECTIVE ITEMS

  • Please inspect the shipment externally upon delivery to your doorstep to ensure you receive the correct products and prevent any potential damage or discrepancies.
  • If you receive a damaged item, please email or WhatsApp us with details and a photo/video of the damage within 24 hours of receipt.

IMPORTANT INFORMATION

  • Modification of Terms and Conditions of the Exchanges and Returns policy – Natural Handicrafts (https://naturalhandicrafts.com/) reserves the right to modify the User Agreement without prior notification. The management decision of www.naturalhandicrafts.com will be final subsequent to any modification of the User Agreement. If the modified User Agreement is not acceptable to you, please discontinue using the service. Continued use of the service implies acceptance and adherence to the modified User Agreement.