Shopping at Natural Handicrafts
Who is the producer of the product I am purchasing?
All our products are exclusively designed and manufactured in-house at our own manufacturing unit.
Making a Purchase
How do I make a purchase?
To make a purchase, simply click on “Enquire Now” on the product page. This will redirect you to our sales team on WhatsApp. Alternatively, you can call us directly.
How do you confirm receiving my order?
After verifying your purchase and address details, we will send you a confirmation email/ WhatsApp Message.
Payment Options
How do I pay you?
We accept various payment methods including MasterCard and Visa credit cards, debit cards, bank transfers, UPI, and other suitable online payment options. If you have any questions or require further clarification, please contact our sales team at +91 7665506444 / +91 7665507444 or email us at [email protected].
Customization and Product Information
Do you sell customized pieces?
Yes, we offer customization services. If you have a specific idea, please contact our sales team via phone or WhatsApp, and we will endeavour to bring your vision to life.
Do you have detailed pictures of your sale items on Natural Handicrafts website?
Yes, naturalhandicrafts.com features high-quality images of our products, allowing you to examine the intricate details of each piece.
Can you provide further information about an object apart from what is on the website?
Certainly. Click the “Enquire Now” button to send us your questions. Whether it concerns a specific product or a custom request, our courteous sales team will assist you.
Shipping Information
How long does it take to dispatch and how do you transport it?
For ready products, orders are dispatched within 5-7 working days. Customized orders require a minimum of 8-10 weeks to be made, depending on the specifications, and then dispatched.
For deliveries within India, products are dispatched through road transport via our delivery partners such as DELHIVERY and RIVIGO. For international orders, we accommodate the customer’s preferred mode of transport, whether by air or sea. Generally, orders are shipped via trusted carriers such as FEDEX and UPS.
Where do I find the shipping information of my order?
Shipping information will be included in the confirmation email or WhatsApp message once we have verified your purchase and address details.
What is the shipping cost?
Shipping costs vary based on the item and delivery location. The final cost will be communicated to you within 24-48 hours of order confirmation. For cost-effective international shipping details, contact our sales team at +91 7665506444 / +91 7665507444 or [email protected].
Who is your shipping carrier?
Most orders within India are shipped via DELHIVERY or RIVIGO Ground. International orders are primarily shipped via FEDEX and UPS, though other methods may be used depending on availability.
Do I get an idea of the transportation costs before placing an order?
Yes, you can request a transportation quotation of a product by clicking the “Enquire Now” button or calling us directly.
How to track the delivery of my order?
Tracking details will be provided via E-mail/WhatsApp once the product has been dispatched.
Do you insure the packages you ship?
While we ensure the utmost care in packaging and select the best transportation options for your goods, we understand the importance of additional security. If you require insurance for your shipment, we can arrange it and provide you with the policy at an additional cost.
In the event of any damages, the insurance policy will include the contact details of the claim settling agency. You will need to contact them directly to process any claims.
Alternatively, you may choose to insure the goods with your preferred insurance provider before dispatch.
To facilitate an easy and smooth claims process, please make sure to record a video of the package and the unboxing process. This will provide necessary evidence for the insurance claim.
Do you ship to my country?
We ship to over 150 countries and offer various shipping options. If we are unable to ship to your country, we will inform you prior to placing your order.
When can I expect the delivery of my order?
Delivery times vary depending on whether the item is in stock or made-to-order. Generally, ready items within India will be delivered within 7-10 working days. For international shipping, transit times may vary depending on the destination country.
Returns and Damages
What if the item I receive is damaged?
While there is very little chance of damages occurring, we understand the importance of ensuring the safety of your purchase. If you require insurance for your shipment, we can arrange it and provide you with the policy at an additional cost. The insurance policy will include the contact details of the claim settling agency, and you will need to contact them directly to process any claims.
To facilitate an easy and smooth claims process, please make sure to record a video of the package and the unboxing process. This will provide necessary evidence for the insurance claim.
Alternatively, you may choose to insure the goods with your preferred insurance provider before dispatch.
If you receive a damaged item, please email or WhatsApp us with details and a photo/video of the damage within 24 hours of receiving.
Can I return a purchase?
Unfortunately, we do not accept returns or replacements for items once they have been purchased. Our company policy does not include provisions for returns.
Contact Information
What are your hours of operation and how should I contact you?
Our sales team is available Monday to Sunday, from 10:00 to 19:00 IST. You can reach us at [email protected] or by phone at +91 7665506444 / +91 7665507444.